614NOW

Hollywood Casino

Fine Dining Server

 

Your daily responsibilities include

  • Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
  • Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
  • Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
  • Engages in friendly conversations with guest whenever possible
  • Provides personalized service and uses guest’s name during all interactions.  Greets each guest entering restaurant
  • Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards
  • Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service
  • Knows and promotes current property events and promotions
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • Thanks customers, invites them back, wishes them luck

To be successful in this position it will require the following skill set

  • Must be 21 years of age or older
  • High school diploma or equivalent required
  • One to three months related experience and/or training
  • Read, write legibly, understand and speak English
  • Excellent customer service/communication skills
  • Count money and change correctly
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • Must meet professional appearance standards as prescribed by company policy.
  • Must be able to respond to visual and oral cues
  • Able to work in constricting areas
  • Able to tolerate noise and bright lights
  • Able to work at a fast pace in often crowded/noisy environment
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 35 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
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