Customer Insight Reasearcher

ANF Corp seeks a talented individual to join the Corporate Strategy & Customer Insights team to help inform the next chapter in our 125 year old story.  This person will play a lead role in evolving the A&F Customer Research program as well as executing discrete research projects to inform all aspects of the A&F brand.  This position will be instrumental in providing insights and recommendations to drive the growth of the A&F business


  • Be the in-house customer insights expert of the A&F brand
  • Influence and drive A&F business actions based on customer insights culled from primary and secondary research
  • Establish, recruit and manage the A&F US customer research community
  • Monitor social media listening and brand health tools to extract additional insights and recommendations
  • Project manage research initiatives inclusive of writing briefs, designing methodologies, fielding/moderating and synthesizing actions/recommendations
  • Partner with our analytics teams which oversee omnichannel shopping analytics and loyalty/CRM analytics to derive and articulate actionable business recommendations
  • Facilitate and lead bi-monthly insight/action discussion groups with A&F brand stakeholders


  • BA/BS in a psychology, sociology, marketing, economics or other research-related major
  • 3-4 years experience in a customer/marketing research role. Retail, apparel or consumer goods experience is a plus
  • Whole brain thinker – comfortable with both data analysis (survey platforms, statistics) and conversational research (focus groups, shop-alongs)
  • Self-starter and independent
  • Able to drive projects to conclusion and work effectively with a variety of people at various levels within the company
  • Excellent communication skills and strong project management capabilities
  • Creative approach to problem solving with a humble, team-oriented and optimistic attitude
  • Entrepreneurial spirit, and ability to handle significant responsibility
  • Ability to think and react in a high-energy, fast-paced environment
  • Willingness to travel –domestic travel will be a requirement of this role

Abercrombie & Fitch is an Equal Opportunity Employer *LI-ME



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