Charles Penzone, Inc.

Director of Shared Services



Charles first envisioned the concept of The Charles Penzone Grand Salons in 1969. In 1991, his vision of full-service, freestanding salons and day spas became a reality. Under the leadership of Charles and his wife, Debra, serving as President, they have instilled their deep roots of passion for people, unparalleled skills, and constant generosity. The Charles Penzone brands and both Debra and Charles individually, have also received several industry recognitions. With the help from every professional at our salons, we continue to make our guest’s look and feel their best by delivering extraordinary experiences during each visit.


• In this role you will lead strategic projects that will help change the way we operate our business through innovative solutions

• Identify potential new tools and/or applications for existing tools in ways that allow the team to deliver the best possible solutions for the business

• Manage complex research and analyses to drive business case development for key strategic areas

• Ability to envision and formulate strategy while leading execution

• Collaborate and partner with Chief Financial Officer and other leadership team members and existing brands in establishing short and long-term goals, business plans and objectives (including the budgets to support them)

• Ability to make sound business and financial judgments regarding investments, returns, and overall financial impacts as well as being creative and innovative

• Managing multiple projects and/or opportunities efficiently and proposal processes

• Supervisory responsibility over several departments

• Create (and continually improve) tools and processes to streamline/simplify business operations

• Constantly assess and prioritize to ensure ownership/team alignment; hold management team/ownership accountable to priorities

• Evaluate/create new concept business case models/structures, as required


• Bachelor’s degree in business or business-related area is desired; MBA preferred not required

• Minimum 5 + years of experience in strategic role; service/hospitality industry required – fashion and beauty industry experience a plus

• Experience and/or understanding of a variety of technology tools to support and push current and ongoing initiatives forward

• Must have the following characteristics: Initiative, creative, energy, and judgment; critical thinking skills; a sense of teamwork and community; highly organized

• Proven track record in leading an organization and delivering results

• Creative/innovative mindset to be able to identify trends and changing marketplace dynamics and make recommendations; ability to take strategy to execution

• Ability to effectively communicate and collaborate across multiple team member categories (i.e. ownership, home office, salon management and salon professionals)

• Professional image and presence and a passion for beauty industry and the growing area of health and wellness

Apply to www.charlespenzone.com
questions: hr@charlespenzone.com

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