Assistant General Manager


Essential Responsibilities
  • Manages the people, product and equipment related to a specific zone of the restaurant to deliver the Mission and Promise.
  • Models performance standards in all zones (primary responsibility is to direct and coach, secondary responsibility is to assist).
  • Anticipates the needs of the guests at all access points.
  • Takes personal responsibility and ownership for managing a zone to deliver Quality, Service and Prosperity.
  • Ensures staffing levels are optimal during all volume periods.
  • Manages food, labor and costs through training and coaching.
  • Acts in a timely and decisive manner to adjust staffing for business volume changes
  • Controls food cost components of waste, prep, weights, portioning and theft during shifts.
  • Demonstrates and enforces operating norms such as uniform policies, timeliness, safety procedures, etc.
  • Acts as a coach and mentor to hourly Associates
  • Executes plans to improve team satisfaction based on Associate Survey and retention measurements.
  • Knows, enforces and educates Associates on all applicable labor laws.
  • Contributes to the team morale by displaying enthusiasm and commitment by word and action.
  • Completes assigned shift paperwork
  • Opens and/or closes the restaurant with proper administrative procedures.
  • Trains and enforces correct cash control procedures.
  • Uses proper security and verification procedures when handling deposits and safe contents.
  • Interacts with guests enthusiastically
  • Identifies and removes service barriers
  • Ensures orders are delivered accurately.
  • Consistently coaches Associates to exceed standards.
  • Provides a service atmosphere by treating Associates as guests.
  • Follows correct steps in resolving guest complaints.
  • Displays caring and empathy for guests when resolving complaints.
  • Effectively uses Donatos’ pre-shift and shift job aids and tools to ensure optimum product quality.
  • Manages time/temperatures, critical standards and visual characteristics of raw and completed product in each zone.
  • Manages dough and day dots to ensure the best quality.
  • Properly executes, enforces and manages food safety and sanitation requirements.
  • Ensures Associates understand and follow the personal hygiene standards required by Donatos and the local Health Department.
  • Seeks out and eliminates potential food safety violations and unsafe practices or conditions.
  • Maintains proper inventory levels.
  • Ensures all vendor orders are completed on a timely basis
  • Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
  • High School diploma or equivalent.
  • Work Experience:
  • Knowledge of Donatos People Policies.
  • Thorough knowledge of Operations Manual
Knowledge, Skill and Abilities (KSA’s)
  • Dealing With Ambiguity – Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Timely Decision Making – Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
  • Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate
  • Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
  • Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
  • Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with information.
  • Planning – Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
  • Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
  • Process Management – Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
  • Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
Physical Requirements
  • Able to safely and successfully perform the essential functions of this position, meeting qualitative and/or quantitative productivity standards.
  • Able to lift up to 50 pounds.
Outcome Based Performance Metrics
  • (Insert 3 – 5 clearly measurable Outcome Based Performance Metrics written in SMART goal format to be utilized on Annual Performance Review for this position)
  • Maintains Associate cross-training charts.
  • Schedules cross-training as needed.
  • Develops Associates for future needs.
  • Indentifies high potential individuals with Certified Hourly Shift Manager potential.



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