Personal Insurance Customer Service
In this position our ideal candidate would processes orders, prepare correspondence, and fulfills customer needs to ensure customer satisfaction. Maintains relationships and favorable contacts with current and potential accounts. Resolves customer issues/problems, researches and makes recommendations for potential enhancements or modifications to increase sales. May assist in the preparation of sales forecasts, quotes or negotiations. Works closely with Account Executives (or Account Managers), providing day-to-day, timely and accurate support for all new and renewing accounts (typically mid-sized or small accounts of lower complexity), while delivering an exceptional customer experience for our partner agents resulting in high customer loyalty and satisfaction and increased revenue for Indium. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.
In 2016, we changed our company name to Indium (Why Indium?) in order to reflect the excitement and energy of our new “indie agent” brand. And in staying true to our founding principles, Indium is a leading market access provider whose focus is to facilitate enhanced revenue and profitable growth opportunities for our partner agents and companies. Indium supports 550 agency partners in six states who have placed over $60 million in written premium with our core insurance carrier and referral partners.
To help our partner agents and companies grow profitably.
To be recognized as the insurance partner of choice for indie agents and companies, along with being a great place to work for our associates.
With people and our genuine relationships at the forefront of what we do, Indium’s daily behaviors are grounded in our four core values:
- Trust, Respect, Honesty & Integrity
How we work and the way in which we achieve our results are grounded in our six performance values:
- Teamwork, Accountability, Leadership, Transparency, Learning and Entrepreneurship
A cornerstone of who we are as a company is the belief that reinvesting in the communities in which we work is more than just a “program”, it is a fundamental responsibility. Learn more about how Indium supports our communities.