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The Interview: Carter Stewart

Carter Stewart isn’t your average crimefighter, and he’ll surely shun the description as much as he defies the stereotype. Following a career watching broken systems contribute to incarceration, the former US Attorney for the Southern District of Ohio left government service to become a full-time mentor for the social enterprise sector. Riding a borrowed desk [...]
J.R. McMillan

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Carter Stewart isn’t your average crimefighter, and he’ll surely shun the description as much as he defies the stereotype.
Following a career watching broken systems contribute to incarceration, the former US Attorney for the Southern District of Ohio left government service to become a full-time mentor for the social enterprise sector. Riding a borrowed desk at the Columbus Foundation, he’s a one-man Midwest outpost for the Draper Richards Kaplan Foundation. He’s also been recruited and charged with identifying worthy causes and applying Silicon Valley ingenuity to philanthropy-focused businesses—all to the tune of more than $100 million.

Imagine if instead of investing in capes and cowls, Bruce Wayne spent a fortune funding innovative approaches to solving long-standing injustices?

Not exactly cinematic, but far more effective by addressing the underlying circumstances that foster it. The shortage of services, access, and advocacy are all predictable indicators for both victims and perpetrators. Equipped with the insights and instincts of a prosecutor weary of always being on the receiving end of avoidable tragedies, Stewart shares his experience and expertise with fellow do-gooders, guiding them from shaky startups to scalable success.

We first met a few months back at Roosevelt Coffeehouse, itself an anchor for the local social enterprise movement. Overdue for a follow-up cup, we discussed the future of “purpose beyond profits” and why Columbus is the perfect incubator for ideas that really could change the world.

A career in criminal justice isn’t the typical résumé for a social justice champion. You’ve seen the world through an entirely different lens. How has your work as a US Attorney informed your search for solutions through social enterprise?

Carter Stewart: It’s not uncommon to leave law to go into the nonprofit sphere, but it is uncommon to leave prosecution. The only other US attorney I know who has done it is in Pittsburgh. I actually surveyed colleagues at the DOJ to see if anyone else had done this, and he was the only one. My desire to help is based on what I’ve seen as a prosecutor as much as my childhood experiences growing up in the South, in Atlanta. So many of the people my office prosecuted came from broken systems—school systems that weren’t adequate, housing situations that were poor. So many people in state and local jails suffer from mental health issues, addiction issues. I felt that if we could fix those broken systems, it would reduce the number of people who end up in the criminal
justice system.

“Not all tension is bad, and there can be positive creative tension between traditional businesses and social enterprises.”

Social media and social enterprise seem to have come of age at the same time. There’s not a mutual dependency, but an undeniably growing parallel between purpose and purchase. What trends in digital connectivity distinguish successful social enterprises from those that fizzle out?

CS: I can’t say there’s one pattern, but there is recognition of the importance of social media, especially for start-up organizations that don’t have a big budget and want to spread the word as far and wide as possible. Everyone we fund has to have a website. It sounds obvious, but they have to have something up and running. But we still have some organizations that are spread more by word of mouth. ROX, Ruling Our Experiences, is a good example. It’s a program that teaches girls leadership, entrepreneurship, self-defense, self-awareness. The 20-week program is spread, mostly in-person, by the founder, Dr. Lisa Hinkelman, speaking at conferences to school counselors—who then google it. It’s the second bite at the apple. They hear from her first, then they learn more online and decide it’s something they want to pursue. But our organizations aren’t limited to the US, and some are dependent on social media to work. But where it’s critical for everyone is funders, who are more likely to research an organization before contacting it directly. They don’t want to raise hopes or expectations too early. It’s interwoven and social entrepreneurs recognize that.

There can be friction between traditional nonprofits and social enterprises serving the same cause. Ideally, raising awareness creates a larger pie, and everyone gets a bigger slice. How should social enterprises answer the concern that they’re competing for the same donors and dollars?

CS: There is perspective among some funders that there are too many nonprofits—to solve education, to solve poverty. Instead of creating new ones, we should improve and, perhaps in some cases, combine the ones that we have. There’s a degree of creation exhaustion. I happen to disagree. You need constant creation and rebirth, new ideas cycling in. Traditional nonprofits that have never considered the social enterprise model might feel threatened by that new entity going after the same funding dollars. In an ideal world, the new entity inspires the older entity to change and to grow. I consider the YMCA one of the oldest social enterprises in the country because they have a revenue stream. You pay for membership. So even though most nonprofits haven’t had that revenue stream, social enterprises have been around. It’s just been a small slice. I haven’t heard traditional nonprofits wishing social enterprises would go away as much as how can they be more like them and less dependent on philanthropic capital. And I think social enterprises can learn from nonprofits, their leadership structures and governance models. It’s a dynamic evolution that will hopefully lift everyone up.

Traditional businesses can also feel threatened by social enterprises. We don’t just vote every four years for president and every two years for Congress. We vote every day with our wallets. How to both kinds of businesses build brands that inspire their customers to become agents of change?

CS: That competition should help businesses recognize the importance of having a second bottom line. Maybe not a social mission, but a mindset of corporate citizenship. That’s what drives people to Roosevelt Coffeehouse. They know when they spend money, the company does good things with it. It’s a brand they feel good supporting. Not all tension is bad, and there can be positive creative tension between traditional businesses and social enterprises. Draper Richards Kaplan has someone on staff with whom we connect all of our entrepreneurs, to understand that communications is how you reach people, but branding is more, and an essential part of our process. Some folks come with more savvy than others, but in addition to helping build capacity they’re also building a brand. It’s something you should do in the early stages of your organization, so it becomes ingrained in your DNA.

The Midwest often gets overlooked when it comes to venture capital, despite our academic credibility, technological capacity, and desirable test market demographics. What does the Draper Richards Kaplan Foundation see in Columbus that many still miss?

CS: We’re a particular type of donor. Not all donors look for what we look for, most don’t. Most foundations I know won’t fund an organization unless they’ve been around for four or five years. And they don’t always look for organizations with the potential to scale. They look for organizations that are well-run, already likely to survive, and succeeding in their mission. We look for organizations at an earlier stage, those that have finished a pilot and want to go big….We look for ideas that have the potential to disrupt, to change broken systems, and not many funders share that desire. But in Columbus, there’s a hunger for it. Social enterprise is a buzzword, and they’ve been in Columbus for years before I got here. But 75 percent of funding still goes to the East Coast and the West Coast, and that’s a huge oversight. People were looking for mechanisms to get national funding to Central Ohio, to build and scale the organizations that are here and those just getting started. There’s a synergy between governments and businesses, nonprofits and social enterprises. It’s an enthusiasm and pride many on the coasts don’t realize is here. I was once one of those people. I lived in New York and California. It was my wife who decided we were moving to Columbus 13 years ago, and I still tell people it’s the best decision I never made.

For more on social enterprises and the Draper Richards Kaplan Foundation, visit drkfoundation.org.

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Community

A Columbus icon has announced his retirement

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The man who has been synonymous with the Columbus Zoo and Aquarium for decades is stepping down after 42 years of service.

Since 1978, Jungle Jack Hanna has played a pivotal role in inspiring positive change in the local and global zoo communities. His work as a wildlife ambassador and conservationist has transformed the Columbus Zoo and Aquarium into one of the world’s best since he took on the job. Hanna will still be recognized as the zoo’s director emeritus, a title he’s held since 1992.

Hanna had this to say in a press release:

As I approach my mid-70s with more than four decades at the Columbus Zoo, I believe it is time to wind down and officially step back while CEO Tom Stalf and the Zoo’s great leadership team continue to guide the Zoo into the future. Together with many friends and partners, we’ve come a long way to make the world a better place for people and wildlife!

Jack Hanna

Hanna wore many other hats throughout his 42-year career. Those include television personality, author, and all-around pop culture icon. As he steps away from his professional role, Hanna says that he still plans to maintain a close relationship with the zoo as its “No. 1 fan.”

At 73-years old, Hanna is the father of three and grandfather of six. His retirement will be made official on Dec. 31.

The Zoo will host special events dedicated to Hanna through the remainder of the year. Those include:

  • Jack Hanna Weekend – Oct. 3 and 4
  • Jack Hanna’s Home for the Holidays – Dec. 12

The Zoo reopens to the public on Monday.

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Coronavirus

Penzone shares: what to expect with salons

Julian Foglietti

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With the closing of Hair Salons on March 18th, buzz cuts and bowl cuts have made an appearance on the heads of Ohioans, young and old. Luckily for those desperate for a do, Dewine has announced that hair salons may begin to reopen on May 15th. To guide us through the transition, I spoke with Debbie Penzone, President and CEO of Penzone Salons, about serving on the Governor's salon advisory board, dealing with the business effect of the virus, and what we can expect from hair salons moving forward. 

I understand that you served as the chair of the Governor's committee board regarding reopening salons. What did you do in that role? 

On the committee, my role was pulling from my experience as a cosmetologist and business owner to assemble a group of individuals that represent our business in Ohio. We had everyone from 10 person salons to one person barbershops. braiding salons and nail salons, to schools and three health commissioners. From there, the job was building an agenda and listening to members while consulting health professionals on how to expand upon existing sanitation guidelines.  The Ohio State Board of Cosmetology has been enforcing for years. Beyond that, it was a lot of keeping time, guiding the conversations, gathering information and reporting it.  We also wanted to build plans if something did happen in a salon, and make sure that everyone could abide by these practices so we can remain safe and open.

In what ways has the virus caused you to rethink the way salons will function moving forward?

One of the things we did was go through a COVID specific certification process with Barbicide, which produces a lot of the sanitation products already used in salons and barber shops. A lot of people don’t realize that in the Ohio Administrative Code, there are very specific sanitation guidelines that you have to follow when you get your license, and there is a major component of constantly learning new sanitation practices all the time. The main difference you’ll see is us taking that sanitation to the next level: social distancing between booths, or barriers put in place, as well as reduced capacities in many salons. There will be more emphasis on reducing contact points and sanitizing things like doorknobs and counters as well. The biggest change will be the way we interact with our clients. We're a very emotional industry. We’re huggers, and we’re very close with the people we work with. Our clients are like family to us, so having to distance ourselves and not engage in that way will be different. 

What has been the greatest challenge to overcome over the past months? 

It’s really been adapting to the constant change we're all facing. We might spend all this energy sharing with our team new knowledge, but the next week it will change again. It’s been difficult to coordinate and continue to train everyone and update them with the new practices, as well as provide support for them while we're all distanced from each other. We're all scared right now, and it’s important to not lose our community so we can give each other confidence in the direction we’re heading in.

What have you witnessed over the past few months that gave you hope?

The biggest hope for me was serving on this committee. I’ve always felt so strong about our industry, so bringing so many people together and supporting one another during this difficult time. This whole thing has really brought us together as an industry, and shown that we can work together to support each other and raise each other up. There's enough clients for everybody, and it’s beautiful to see the incredible diversity of salons and see us all coming together to work with one another.

Are you worried about customers returning?

We’ve opened our booking today, but were not opening on the 15th, because we want to have a few days to go over the new procedures with our teams before we start to bring clients in. Every salon will only be operating at 50% capacity, and then we’re extending the hours to make sure everyone has the same hours they used to, and some of them are already booked out to July.

What would you say to ease the concerns of customers?

Really that we’re regulated by the state board and have so many sanitation practices in place. We have printouts posted showing the guidelines for clients that come to the stores, and for those who are high-risk, we are opening up early so they can be the first people to come in right after the salon is sanitized. What's important to remember about salons is that the regulators randomly check our spaces to make sure we're complying, and as we build on regulations, these checks are going to be taken to the next level. 

As a hairstylist, do you see any hairstyle trends emerging from this?

I definitely think there's gonna be a boom for bobs and pixie cuts, ‘cause people are just done. Maybe some bold colors, because everyone just wants to come out and say, “I’m back, baby.” Maybe just a little more attitude with the cuts people are getting.



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Coronavirus

Meet the Saviors: from doctors on the front line to PPE makers

Mitch Hooper

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While searching for Columbus’ helpers, we found that they come in many different shapes and sizes. And this month, we are telling as many of their stories as we can.

These are the stories of the saviors on the front line, working at hospitals, and assisting patients on a day-to-day basis. Or these saviors are at home and providing essential resources to these same folks on the front line. These efforts are quite literally saving lives and risking their own in the process.

Saviors: Pauline Vales, COVID-19 ICU Nurse at Riverside

It was just a little more than a week before Gov. Mike DeWine announced the state would be going into social distancing orders when Pauline Vale and her husband had already begun leaving for a vacation to Texas. And when she returned home on March 10, the events preceding have been a rollercoaster ride of long days and nights, moments of sacrifice, and above all, bravery in the face of danger.

“We have to be mindful about what we need to do each time we enter a patient room because we can’t just run in and out when we need something. It’s harder to connect with our patients because they can’t see our faces, we can’t hold their hands without gloves on, and it’s harder for them to hear us talking through a mask,” Vales explained. “It seems like there is something new every single day, so we have had to adapt and evolve many times over in the last weeks. And there is just more stress and worry in general, but my unit has really come together as a team and done so many amazing things.”

The challenges are seemingly endless for nurses in the ICU like Vales. She said beyond medical professionals having limited contact with patience, hospitals are not allowing visitors unless it's a life situation or fits a different protocol.

There’s also the battle of resources; now more than ever, folks on the front line need protection like gloves and N95 face masks. Luckily, that call is being heard by larger corporations who can do something, such as Battelle. Battelle now works with hospitals, including Riverside, to decontaminate face masks for these front line workers.  And coincidentally, Vale’s husband works as a virologist at Battelle while she was also a former microbiologist for Battelle.

“I have been able to share my knowledge about virus research and testing with my co-workers at the hospital. It has been very helpful to understand the challenges in developing reliable testing and treatments,” she said. “When we first realized that PPE supplies were a real concern, we were worried about how we would be able to protect ourselves and still care for our patients. The relief of having enough PPE available was really palpable on the unit.”

Vales also faces challenges in her personal life. As a mother to a six-year-old boy, the outbreak of COVID-19 has severely changed his day-to-day without much preparation. Like most young children, social distancing is stopping him from going out and playing like he normally would.

“It’s difficult to convey the situation without scaring him,” she said.

But still, Vales and the rest of the team at Riverside continue to fight on the front line, day-in and day-out. And through all the adversity and tough times, she is still taking a moment to recognize the silver lining on these cloudy days.

“The outpouring of support for health care workers has been amazing and people have been so generous to our unit. We have gotten sweet treats, thank you cards, coffee, and so many encouraging words, which has been very much appreciated,” she said. “Different departments in the hospital have been doing kind things for each other, and our food service staff have been a huge support. I have seen many kind acts across Columbus as well. Food drives, to organizing financial help for families in need, to the support of local businesses. It has been great to see so many people doing what they can to help others.”

***

Saviors: Travis Ulmer, MD, FACEP

Sometimes the battle against COVID-19 in Columbus means taking your talents elsewhere; and that’s what Travis Ulmer, MD, FACEP, is doing. And even then, it’s an uphill battle.

“The toughest thing I’ve had to deal with is that I’ve been applying and registering to help New York City for multiple weeks,” Ulmer said. “But extensive red tape has prevented me from being where the healthcare workers are truly overwhelmed and need us the most.”

Ulmer specializes in emergency medicine here in Central Ohio. As someone who has worked on the front lines here, he’s been reminded of the importance physicians like himself can have—especially during an international pandemic. And all the extra steps medical workers have made to further protect their families, he said the outbreak has been eye-opening within his own life.

“I will never take for granted the impact and importance of being present for our families when we are home,” he said.

But, while there have been many struggles, he’s found the silver lining in moments like this.

“The most beautiful thing I’ve seen is that so many people appreciate the entire medical staff, not just us as physicians. There is an incredible workforce that collectively cares for patients. I am so glad they are being recognized and appreciated for the heroes that they are.”

***

Saviors: Kim and Kallie Mallett, Mask Makers

Life was normal for Kim and Kallie Mallett just a few months ago. While Kim worked at Burn Boot Camp, Kallie was busy as an American Sign Language interpreter. And then in a flash, as it has been for most of us, life was far from normal.

Gyms were one of the first of businesses to close due to COVID-19 so Kim was out of work. And Kallie was also temporarily laid off from her position. Though the financial losses have been tough to manage, the biggest thing the two said they miss is getting to interact with and help all the people they meet through their jobs. So it makes sense that the two found a way, even through social distancing and shelter-in-place, to help by making face masks.

“I have been sewing off and on for years so when an EMT friend expressed a need for homemade masks as a way to extend the life of hers and her fire stations N95 masks, we felt called to help,” Kim said. “We quickly realized how significant the shortage of PPE was across all essential workers and just kept going. In the three weeks we’ve been making masks, we have completed almost 700.”

Through mask making, they’ve been able to raise more than $900 in donations—$700 of which will be donated to the Mid Ohio Food Bank and the rest will be used to purchase more fabrics to make more masks.

“It’s been amazing to see Ohio come together and lend a helping hand to their neighbors—from six feet away, of course,” Kim said.

“I’m further reminded of how interconnected we all are and how we need to continue to rely on each other because we truly are all in this together.”

And of course, they’ve learned lessons along the way.

“I’ve learned to take it slowly and one day at a time,” Kalie said “I will be more appreciative of time with friends, the ability to workout with my gym family—really, just normal life in general.”

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